How to claim warranty?

How to claim warranty?

We provide a 24-month guarantee according to the law for the goods unless otherwise stated.

This warranty applies only to manufacturing defects, not to normal wear and tear. Likewise, it is not possible to apply a warranty in the event of improper use or improper storage. For this reason, we strongly recommend that you carefully read and understand the Czech manual we give to the goods.

In case of claiming warranty it is necessary to distinguish the term of life and manufacturing defects. Our guaranteed lifetime for normal use is 14 days for clearomizers and heating heads, normal battery life is 6-12 months.

You claim warranty at any of our stores or send it to the address of, Štemberova 200, Kyšice. The claim will be processed within a legal deadline of 30 days, but it is usually quicker - we are trying to settle it as quickly as possible. Do not send the goods for cash on delivery - in which case we could not accept it. In the case of sending via Czech Post, we recommend sending it by the recommended form, and it is equally good to include a description of the defect and a copy of the receipt with the reclaimed goods. At the same time, we emphasize that the warranty does not apply to mechanically damaged goods, the durability of the goods can not be confused with its claim period, and the warranty does not apply to the destruction of the original goods due to the use of non-original accessories (eg battery and charger).

When purchasing online, you can withdraw within 14 days of the purchase agreement and return the goods without giving any reason. In the case of electronic cigarettes, e-liquids and accessories (typically heating heads and clearomizers) that are sold in closed packaging, unfortunately, it is not possible to return the goods that have been unpacked / used, and that is for hygienic reasons - under Section 1837 of the Civil Code .

A sample of withdrawal form from the sale agreement contract can be downloaded here.

A sample of warranty claim form that should be sent along with the claimed goods for the fastest claim settlement can be downloaded here.


Important information

The sale of electronic cigarettes to persons under 18 years of age is prohibited.

For the proper functioning of the website and traffic analysis, we need to use several external Google services (Analytics, reCaptcha) and we need your consent to use them. You can revoke your consent at any time (call up the window again via the "Cookies" link in the footer of the website).